At FINCA Impact Finance, our customers are at the center of everything we do.
Our main focus is on using socially-responsible investment (SRI) to support income-generating microenterprises and small businesses. We have strict policies to help ensure that clients do not become over-indebted and are treated fairly and ethically. It’s part of FINCA’s heritage and mission.
Our commitment to responsible finance and SRI is more important than ever with the rapid rise of digital services. Responsibility toward our clients is our top priority, whether clients find us near their farms or on their phones. That’s why FINCA Impact Finance is rapidly building capacity to use fingerprint scans to protect client accounts, mobile banking to empower clients to bank at their convenience and agent banking to offer services in more locations and communities.
Our commitment to SRI includes a commitment to offer our clients education along with responsible and innovative products and services. Globally, 66% of adults, or approximately 3.5 billion people, are financially illiterate. This means that they are at risk of exploitation. FINCA Kyrgyzstan is one of several subsidiaries working to address this among their clients and the general public. Staff are teaching clients how to efficiently manage financial resources, how to keep track of household expenses and the importance of savings. Over the past three years, FINCA Kyrgyzstan has reached more than 20,000 banked and unbanked people with in-person trainings, workshops, textbooks and publications on financial concepts.
Delivering Responsible Financial Services
FIF understands that financial inclusion is about more than access. It’s about providing people with the right financial services tailored to their needs. Responsible finance also means providing clients with the tools they need to benefit from finance, including financial and digital literacy training. This video shows how FIF meets the needs of our clients in a responsible way.