At FINCA, our customers are at the center of everything we do.
Our main focus is on income-generating microenterprises and small businesses, and we have strict policies to help ensure that clients do not become over-indebted and are treated fairly and ethically. It’s part of FINCA’s heritage and mission.
This commitment is more important than ever with the rapid rise of digital services. Responsibility toward our clients is our top priority, whether clients find us near their farms or on their phones. This is why FINCA is rapidly building capacity to use fingerprint scans to protect client accounts, mobile banking to empower clients to bank at their convenience and agent banking to offer services in more locations and communities.
Our commitment to clients extends to a commitment to offer education along with our products and services. Globally, 66% of adults, or approximately 3.5 billion people, are financially illiterate. This means that they are at risk of exploitation. FINCA Kyrgyzstan is one of several subsidiaries working to address this among their clients and the general public. Staff are teaching clients how to efficiently manage financial resources, how to keep track of household expenses and the importance of savings. Over the past three years, FINCA Kyrgyzstan has reached more than 20,000 banked and unbanked people with in-person trainings, workshops, textbooks and publications on financial concepts.
FINCA believes that success is entirely based on deeply listening and responding to our customers. This is why, in partnership with the Mastercard Foundation, we have developed a rigorous customer research program to ensure that clients have a strong and clear voice in shaping how we serve them. This video shows how FINCA adapts to better meet the evolving needs of our clients.